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Customer support pricing tracker

Freshdesk pricing

Read on 3 Sept 2026Freshdesk pricing page

Every number below was read from Freshdesk's own pricing page. This free index checks that page about once a day, so open the source before you quote a price.

Plans on the page

  • Growth$19/agent/month

    Ticketing & shared inbox · Customer portal & knowledge base · Freddy AI Agent (500 sessions)

  • Pro$55/agent/month

    Multilingual helpdesk · Custom dashboards & reporting · Freddy AI Copilot available

  • Enterprise$89/agent/month

    Freddy AI Insights · Skill-based routing · Audit logs & IP whitelisting

Price history

No price changes recorded since we started tracking this page on 12 Aug 2026.

Changes we recorded

  • Freshdesk adds Benchmark Insights feature with monthly personalized scorecards to identify operational bottlenecks.

    3 Sept 2026

    Freshdesk adds Benchmark Insights feature with monthly personalized scorecards to identify operational bottlenecks. Why it matters: • Freshdesk is expanding beyond basic ticketing into proactive operational intelligence, raising switching costs through ongoing data-driven guidance • This move targets onboarding and retention by surfacing value immediately ('from day one'), positioning Freshdesk as a strategic advisor rather than a commodity tool • Competitors need to evaluate whether their platforms can deliver similar benchmarking/analytics depth to remain competitive in the mid-market Features: - Added Benchmark Insights: new monthly personalized scorecard feature - Feature provides identification of operational bottlenecks and step-by-step remediation guidance - Positioned as available 'from day one' to accelerate time-to-value Positioning: - Shift from transactional ticketing platform to operational intelligence/advisory platform - Emphasis on proactive problem identification vs. reactive issue resolution What to do: • Audit your own analytics/insights capabilities-determine if you offer similar benchmarking; if not, prioritize a competitive feature roadmap item. • Test messaging around 'operational intelligence' and 'day-one value' in your positioning to counter Freshdesk's new claim. • Monitor whether this Benchmark Insights becomes a tier-specific feature or standard across all plans, as it may impact win/loss dynamics in deals.

  • Freshdesk pricing page changed

    1 Sept 2026

  • Freshdesk removes embedded product demo video from pricing page

    15 Aug 2026

    Freshdesk removes embedded product demo video from pricing page Why it matters: • Slight reduction in conversion friction for visitors who want to skip to pricing details • May indicate simplified page design focus, but no strategic pricing or positioning changes detected Page Content: - Removed embedded Wistia video player and thumbnail from pricing page - Video content no longer auto-loads on page visit What to do: • Monitor if this reflects broader changes to Freshdesk's conversion strategy or is a temporary technical adjustment • Continue tracking their pricing page for material changes to plans, pricing tiers, or feature positioning

Freshdesk against the others

The same prices next to one other company we track in the same category, tier by tier, with the date on both sides.

More in Customer support pricing tracker, or see every category we track.

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