Crisp vs Zendesk pricing

The two pages

Tier by tier

Rows are lined up by position on each page, not by tier name, because the names never match across two vendors. Row 1 is the top tier on each page, row 2 the one under it. Where one page has fewer tiers than the other, the row is left blank rather than paired with something it is not.

1. Row 1
   Crisp

   FreeFree

   ZendeskNo tier at this position.
2. Row 2
   Crisp

   Mini$45/mo/workspace

   ZendeskNo tier at this position.
3. Row 3
   Crisp

   Essentials$95/mo/workspace

   ZendeskNo tier at this position.
4. Row 4
   Crisp

   Plus$295/mo/workspace

   ZendeskNo tier at this position.
5. Row 5
   Crisp

   EnterpriseCustom

   ZendeskNo tier at this position.

The entry tier

Changes we recorded

Every change we have written up for either page, newest first.

• Zendesk consolidates four separate AI features into a single bundled Copilot offering and replaces AI Masterclass with AI Summit 2026

  Zendesk·8 Nov 2026

  Zendesk consolidates four separate AI features into a single bundled Copilot offering and replaces AI Masterclass with AI Summit 2026 Why it matters: • Zendesk is bundling previously itemized AI features (writing tools, ticket summaries, merge suggestions, similar tickets) into one consolidated line item, making the feature set appear more integrated and reducing perceived complexity for customers • The shift from an on-demand educational masterclass to a large-scale virtual summit (30,000+ leaders) signals aggressive thought leadership positioning and ecosystem expansion around AI, aiming to deepen customer engagement and lock-in • Competitors should prepare messaging around how their AI capabilities stack against Zendesk's consolidated feature set and consider whether similar bundling or event-driven positioning would strengthen their market narrative Features: - Removed separate line items for Merging suggestions, Similar tickets, and consolidated Copilot writing tools into one bundled 'Copilot writing tools, ticket summaries, merge suggestions, and similar tickets' feature - Agent Productivity Dashboard remains listed but with blank availability indicators (changed from 'Add-on' designation) - Copilot usage allocation unchanged: 5 uses / agent / month, capped at 500 uses per instance per month Positioning: - Replaced 'AI Masterclass 2026' (on-demand CX/IT workshops on AI readiness) with 'AI Summit 2026' (live/virtual event with 30,000+ leaders, featuring speakers from OpenAI, Lovable, AWS, and Uphold) - Event framing shifted from internal readiness assessment to broad industry visibility and ecosystem storytelling What to do: • Audit your AI feature bundling strategy to determine if competitors perceive your capabilities as scattered or cohesive; consider whether consolidating messaging or UX around your own AI tools would improve positioning • Evaluate competitive event strategy-Zendesk's 30,000+ person summit with high-profile guest speakers represents significant brand amplification; assess whether your event calendar and speaker roster can match this scale or if a differentiated event approach is needed • Prepare comparison content and sales collateral that articulates specific advantages of your AI approach versus Zendesk's bundled model, especially if your feature depth or flexibility differs

• Zendesk pricing page changed

  Zendesk·2 Sept 2026

• Zendesk pricing page changed

  Zendesk·28 Aug 2026

• Crisp pricing page changed

  Crisp·26 Aug 2026